Privacy Policy
At Texworks, your privacy is very important to us. We are committed to protect our customers’ privacy. This privacy policy applies to personal information that is connected with texworks.in.
In this privacy policy, the term ‘ Personal Information’ means information that relates to an identified or identifiable natural person. By visiting www.texworks.in and using its services, you are accepting and consenting to the practices described in this privacy policy and the terms and conditions.
INFORMATION WE COLLECT
In connection with the services, we may collect the following types of information:
PERSONAL INFORMATION:
Name, email address, phone number, shipping/billing address.
PAYMENT INFORMATION:
Credit/Debit card details, UPI ( Paytm, Google Pay, BHIM ), PayPal, e-wallets or net banking (via secure third-party payment gateways, like Razor Pay etc).
BROWSING INFORMATION:
When you visit our site, we get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier. If you use our site from a mobile device, that device may send us data about your location depending on your phone settings.
TRANSACTION INFORMATION:
We may also collect Personal Information during the course of your transactions such as purchase information, items purchased, order status, items on on-line shopping cart or saved for future purchase, product review information and related information.
FEEDBACK & REVIEWS:
We often will ask for feedback and reviews on our service and products. You will have the option to provide your feedback and/or review in the form of numeric ratings and text.
How We Use Your Personal Information
How we use Personal Information about you depends upon how you use our Services, and which products you purchase. We may use the Personal Information that we have about you to provide and personalize our products and Services for you, as well as to improve our products and Services for all Customers and Visitors.
AUTHORIZING ACCESS:
We use Personal Information about you to authorize access to our Services.
PROCESS AND DELIVER YOUR ORDERS:
We will use your contact information to contact you through email and phone, and other ways through our Services. We will send you messages about your orders, including order confirmation emails, order status updates, shipping information and requests for feedback.
PROMOTION & ADVERTISING:
We may send marketing messages to you via email or SMS/text. These messages may notify you about new products that have come available, new site features we have added, or new content we have added to the site.
CUSTOMER SUPPORT:
We use personal Information (which can include communications) to investigate, respond to and resolve complaints and services-related issues.
How We Share Personal Information
We do not sell your data. We may share customer’s personal data with third parties in following circumstances:
SERVICE PROVIDERS:
We use other parties to help us provide our Services (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development). They will have access to personal Information about you as reasonably necessary to perform these tasks on our behalf and are contractually obligated not to disclose or use it for other purposes. Apart from this we share your necessary information with our delivery partners and logistic providers. We have limited control of data sharing controls by these third party agencies, however, we always ask them to follow the confidentiality clause.
LEGAL DISCLOSURE:
We may need to disclose the personal information about you when required by law or any other legal processes or if we have a good faith belief that disclosure is reasonably necessary to investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; enforce our agreements with you, investigate and defend ourselves against any third-party claims or allegations, protect the security or integrity of our Services (such as by sharing with companies facing similar threats); exercise or protect the rights and safety of Texworks, our Customers, personnel, or others.
CHANGE IN CONTROL OR SALE:
In the event that we sell any business assets or there is a change in control, the personal data of our customers may be disclosed to a potential buyer. In that case, we will make reasonable attempts to ensure that buyer will be bound by the terms of this Privacy Policy.
Other Important Information
SECURITY:
This site ensures that data is encrypted when leaving the site. This process involves converting the information or data into a code to prevent unauthorized access. This site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilized to protect customer data when in transit to and from this site over a secure communication channel. While we do everything within our power to ensure that the personal data is protected at all times from our site, there is no guarantee that personal Information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
COOKIES:
Our site uses cookies and similar technologies to provide certain functionality to the site, to understand and measure its performance and to deliver targeted advertising. You can manage cookies preferences through your browser settings.
Changes to the policy
We might update this privacy policy from time to time. The changes will be posted on this page with a revised effective date.
Your Rights
You have certain rights in respect of your personal data, including the rights to access, portability, correct and request the removal of your personal data. You also have the right to object to your personal data being used for certain purposes, including sending you marketing notifications. We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware that there are a number of limitations to these rights and there may be circumstances where we are not able to comply with you request. To make any request regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.
Contact Us
If you still have any queries regarding our privacy policy, please contact us on the details below:
Write an e-mail at: cc@texworks.in